Overview

Organization Billing allows organizations in Chief to control which billing source is charged for activity within a Project.

This feature gives teams more flexibility when collaborating across Projects, organizations, and shared environments by making billing ownership configurable at the Project level.

With Organization Billing, Project owners and organization administrators can:

• Choose how Project usage is billed

• Centralize billing for shared projects

• Separate personal usage from organization-sponsored usage

• Support client or enterprise-managed billing workflows

• Improve visibility into Project-level consumption

How Organization Billing Works

Every Project in Chief has a billing strategy that determines which account is charged for usage generated within that Project.

Billing applies to actions performed inside the Project, including Chief interactions, workflows, Actions, and other credit-consuming operations.

Available Billing Modes

Chief currently supports three billing modes:

Billing Modes Explained

Organization Billing (Default)

In Organization Billing mode, all usage generated within the Project is charged to the organization that owns the Project.

This is the default billing behavior for new Projects.

Example

• A marketing team creates a Project under their organization.

• Any member who uses the Project consumes credits from the organization’s billing plan.

Things to Know

• All Project members consume from the same organization billing pool

• Project members do not need their own credits when using the Project

• Organization admins can monitor shared usage across Projects

Caller Billing

In Caller Billing mode, each user is billed individually for the actions they perform inside the Project.

Usage is billed against the user’s own available credits or billing plan.

Example

• Multiple independent collaborators work in the same Project.

• Each user pays only for the actions they personally run.

Things to Know

• Users must have available credits to perform actions

• Usage is isolated per user

• Project owners are not automatically billed for collaborator activity

Explicit Organization Billing

Explicit Organization Billing allows a Project to bill usage to a specific organization, even if that organization does not own the Project.

This enables sponsored or externally managed billing arrangements.

Example

• A client collaborates inside a shared Project, but another organization agrees to cover all usage costs.

• The sponsoring organization is set as the explicit payer. The designated payer organization must be one that the user has access to and is authorized to use for billing on the Project.

Things to Know

• All Project usage is charged to the designated payer organization

• Users consuming credits do not need to belong to the payer organization

• The payer organization must have available credits or an active billing plan

• Organization admins should regularly monitor usage for sponsored Projects

Access & Permissions

Only users with Owner and Collaborator access can modify Project billing settings.

How to Change a Project’s Billing Mode

Update Billing Settings

Organization Billing updates are currently handled manually by the Chief team. Self-service billing management will be available in a future update.

Want help getting this set up? Email us at support@chief.bot and we'll walk you through it.

Viewing Billing Information

Users can access billing details in two ways:

• Project billing page: Click the Billing button below the prompt bar inside a Project. This opens a view showing organization billing details, Project usage, and credit consumption.

  

• Organization billing (account settings): Click the account/settings button in the bottom-left of the screen and select Organization to view billing at the organization level.

  

The Organization option is only visible when the user is part of a Project where organization billing is applicable.

Project Usage Visibility

Organization Billing improves visibility into Project consumption.

Project members are able to see:

• Which users are consuming credits

• Organization credit balance

• Which user is funding a Project

This helps organizations:

• Forecast usage

• Manage budgets

• Monitor adoption

• Support internal chargeback workflows

Limitations & Considerations

Credit Availability

Projects using Organization or Explicit Organization Billing require the payer organization to have sufficient available credits.

If credits are unavailable, certain actions may be restricted.

Billing Changes Are Forward-Looking

Changing a billing mode does not retroactively reassign past usage.

Existing usage remains associated with the billing configuration active at the time the usage occurred.

Shared Project Responsibility

When using Organization or Explicit Organization Billing, all Project members consume from the same shared billing source.

Organizations should:

• Monitor Project access

• Review member permissions regularly

• Track high-usage workflows

Cross-Organization Collaboration

Users may participate in Projects associated with organizations other than their own.

Available actions and billing behavior depend on Project membership, organization permissions, and the selected billing mode (including any designated payer organization).